Falco's Spokane

Very helpful people, got exactly what I needed, thanks.

Called and called for a service call. 4 days later I got a call. Our gas fireplace was not installed by Falco so we didn’t get priority. Then the earliest appointment was 2-3 weeks out. Hard pass!

I got an enviro gas insert fireplace from falcos and it just never worked right. The service guy would come out and find something to fix I.e. remote battery but it’d stop working within a week or two. They kept coming back for free repairs and eventually the service manager himself came and took the whole thing apart bit by bit until he found the problem. This winter, I’ve never had to worry about my fireplace quitting on me. We even got to use it to keep the house warm during our power outage. I’m so grateful I get to enjoy my fireplace now. Thanks to falcos service department for not giving up on me.