Oregon Chimney Repair & Cleaning, Inc. | Portland

Absolutely a joke they replied to my review stating holes in the massonary there is 2 holes in the brick that go to a vent that has to be opened inside the house I am sure everyone has one however unless that is opened nothing can come through it not to mention it is very hard to fly down something that is at the bottom of the cheminy lol but hey say what you want I also have the invoice that says clearly on it may be coming from grating in the cap I wish I could post a Picture of the invoice so everyone could see at the end of the day every person that owns a fire place has a vent at the bottom that again has to be opened so to say the bat flew down the chimney from a closed vent at the bottom of the fireplace should speak for itself any person with common sense knows the bats cant fly through a one inch hole that is shut off by a metal door that has absolutely no space between it and the brick then they want to talk about another solution no im good I paid the bill I was told I would not get and I can promise that is the only business you will get from myself or anyone I know a person is no better then thier word and well you say one thing and do another typically 2+2=4 unless these guys do the math

This company came out swepted our chimney and put a cap on. We have had 2 bats fly through our chimney since then. My husband called and asked if there would be a charge to have them come and check our chimney out and they told him no. Well needless to say they charged us and didn't hold to their word. This should have never happened with the bats or them charging us after we specifically asked if we would be charged. This company doesn't make keeping their word a priority and for me when I say something I stick by it. Also, they should have made sure we had the right cap to keep critters out of the chimney. 'Keeping ones word is Golden"

So these guys came out and did a full inspection, sweep and new cap 2 weeks later a bat flew out of my fireplace also the fire department has come do to what was thought to be a chimney fire again last months another bat flew out of fire place I called told them what was going on and was told absolutely is a problem and that they would send someone out to make sure the cap was on correctly.i asked if there would be a charge and was told 100% absolutely not unless something that needed fixed other then the cap was found I asked again so no charge for the coming out and checking and was told absolutely not the guy comes looks around says well could be from the cap or could be from the vent just not sure but if I wanted I could purchase a different cap that would for sure keep everything out. Then today I get a bill so I called and asked why the bill was told no charge to which a manager calls me back and says well yes should be 150 charge to come look if nothing is wrong then nothing is wrong so pretty sorry you were told what you were told must be a misunderstanding but pay the bill. Even the guys that inspected said absolutely could be coming from the cap because the grating is about 1 half inches wide. So in the end after first visit then them coming out to say well not real sure you should buy a different cap it cost 700 total and I still have to worry about bats coming in my house I am not someone that typically says anything about this kind of stuff but to me all we have is our word and I simply would never refer anyone to this company clearly they do not value customer or have pride in there work it's just a money thing use at your own risk

They did a phenomenal job from start to finish. On the estimating side, Artai took the time to review the condition of our chimney and fireplace, as well as listen to what our plans were in the short term and long term and taking that into account in providing us with options. Working with the office team via email through the process of choosing which options we would be moving forward with on our chimney repairs, was exceptional. They were courteous and very repsonsive. The crew that did the work Roman and his hand Jon did the work really well, kept us informed of where they were in the process. From start to finish wonderf team to work with. As well took the time to walk us through all of the things they went through and saw while working on it.